Return Policy

Please read our return policy carefully. No exceptions will be made, as you agree to these terms at the time of purchase.

Returning a Product

Timeframe

You have 30 days after receiving your product to request a return.
Unfortunately, if more than 30 days have passed, we are unable to offer a refund or exchange.

Conditions

Returned items must be:

  • Unused

  • In their original packaging

  • In the same condition as received

For products where hygiene is important, the item must be thoroughly cleaned before starting the return process.

Damage Due to Personal Use

We are not responsible for damage caused by:

  • Misuse

  • Negligence

  • Improper handling

Only manufacturing defects are covered under this return policy.

Exceptions

For hygiene reasons, certain products cannot be returned, including but not limited to:

  • Underwear

  • Lingerie

  • Other sealed hygiene items once opened

How to Start the Return Process

To request a return, please email us at:

📧 info@robert-linda-california.com

Please include the following information:

  • Your order number

  • The reason for the return

  • A photo of the item (required in case of damage)

  • Your contact information

Refund

Procedure

Once we receive and inspect your return, you will be notified via email of the approval or rejection of your refund request.

If approved, your refund will be processed within 30 days and automatically applied to your original payment method.

Delayed or Missing Refunds

If you have not received your refund after 30 days:

Return Costs

  • Return shipping costs are the responsibility of the customer

  • We recommend using a trackable shipping method

  • We are not responsible for returns that are lost during transit

Return Address

All returns must be sent to Asia.

Please note:

  • Shipping costs start from $25

  • All return shipping costs are at the customer’s expense

Exceptions – Defective or Incorrect Products

If you receive a defective or incorrect item:

  • We will send a replacement free of charge

  • If the issue occurs again with the second delivery, a full refund will be issued

Order Cancellation

Orders cannot be cancelled after 24 hours of being placed due to our automated processing system.

Questions?

For further information or questions, please contact us at:

📧 info@robert-linda-california.com

Business Information

Brand Name:
Robert & Linda California

Legal Entity:
Aureviaz LLC

Principal Office Address:
1603 Capitol Ave, Ste 413 E172
Cheyenne, WY 82001
United States